Tuesday, August 18, 2009

Appropriate Phone Etiquette

Occasionally, I fill in for the receptionist at work. I answer the phones at lunchtime among other things. And a whole lot of crazies call radio. This afternoon, however, I definitely met my match.

I answered the phone with my usual bright company name... and hear breathing. I repeat the name a little less bright with a HELLO? in front, clearly agitated. Then I hear mumbled whispering. So the third time I say, "You're going to have to speak up. I cannot hear you since you're WHISPERING." That's when I understand what he's saying. He's still whispering. But it's this older man... and he's really fucking creepy. And he's asking me what I'm wearing.

Seriously, creepy old man? That's what you got? Nothing more original than that? What are you wearing? I just hung up. But every time I answered the phone after that, I expected to hear him again.

But that got me thinking. I am often annoyed at people who call in... because half of the time they don't know what radio station they're calling, or they're trying to call the studio and call the business line instead. Then there are the people who tell me their entire life story, but refuse to leave someone a voicemail when they're been on the phone for 25 minutes.

Why do people have to be so difficult? And when I say that someone is at lunch, or that they're in a meeting, or that they're on a phone call... I'm not lying. And there's no reason for you to get all snippy with me. I'm just the messenger, buddy.

I'm sorry that I'm cranky... but it's the days that I have to work the front desk that really make my blood boil. Because on those days, I don't get to eat lunch. Because I'm on the front desk at 12:30, and the receptionist doesn't get back until after 2:00. And at that point, I've gone past hungry into "no longer hungry, but should eat because I'm supposed to." Today I opted for "no longer hungry, but should eat because I'm supposed to." The one day I tried to be proactive and go out at 11 to get lunch early? Yeah..that's when I got in the car accident, so I'm not doing that anytime soon. I could pack my lunch, but that means that my "wake up 20 minutes before I'm supposed to leave" morning routine will be compromised, and we can't have that.

1 comment:

Fidgeting Gidget said...

I have to fill in for our receptionist sometimes, too. I hate it when people call up to our HR dept (my home dept) and want to speak to someone, but that person is with someone or busy, and the person calling REFUSES to leave a message and just keeps dialing back to me and then asks me to page the next person in the dept, and the situation repeats. IF THEY DON'T ANSWER, LEAVE A MESSAGE. That simple. I've never had a creepy phone sex guy call though.